Privacy policy

Effective date: 29 October 2026.

Who we are and how to contact us

This policy applies to The Golden Clove, an Indian restaurant and bar at 2/4 Marina Promenade, Paradise Point QLD 4216, Australia. Questions about this policy or your personal information can be sent to goldenclove.au@gmail.com or by calling 0426 577 976.

What information we collect

Depending on how you use the website, we may collect:

• Account details, such as your name, email address and phone number where required.
• Order details, such as the items you choose, your pickup time, the total and your order reference.
• Booking details, such as your name, contact number, party size, date and time, and any notes you add.
• Messages you send us through the contact form, email or phone, including the content of your message.
• Technical information, such as your browser type and the pages you visit, as described in the cookies section.

We do not ask you for payment card numbers on this website. Payments are processed by our payment provider, not stored by us.

How we use your information

We use personal information to:

• Process pickup orders and send order confirmations and updates.
• Manage bookings, including confirming, changing and cancelling them.
• Respond to your enquiries and feedback.
• Operate and secure your account, and keep a record of your orders and bookings.
• Meet our legal and tax obligations.
• Improve the website, where you have allowed us to use analytics or advertising tools.

Who we share information with

We share information only where needed to run the service. This may include:

• Our payment provider, to take payment for pickup orders.
• Our email service provider, to send order and account messages.
• The website hosting provider, which stores the site and its data.
• Our point-of-sale and order-management systems, where they are used to fulfil your order.

We do not sell your personal information. We will not disclose your information to a third party for their marketing unless you have agreed to it.

Cookies and privacy choices

This section explains cookies and similar technologies, including those used for advertising and measurement. You can manage your preferences using the privacy choices control on the website. Your choice applies to the tools we have set up. Where a tool is not set up, the control will not change it.

Cookies are small files stored in your browser. Some are needed to keep your basket, log you in or remember your choices. Others help us understand how the site is used, or support advertising.

Your browser settings can also control cookies. Blocking some cookies may affect how the site works, including checkout and your account.

Marketing messages

We will send marketing messages only if you have agreed to receive them. Marketing consent is separate from creating an account or placing an order. You can withdraw consent at any time using the unsubscribe link in the message or by contacting us.

How long we keep information

We keep personal information only for as long as it is needed for the purposes in this policy, or as required by law.

Your rights and requests

You can ask us for access to the personal information we hold about you, and ask us to correct it if it is wrong. You can also ask us to delete your account or certain information, subject to any legal obligation to keep records. Send your request to goldenclove.au@gmail.com. We will tell you how we will handle it and whether we need to verify your identity first.

Complaints

If you have a concern about how we handle your personal information, contact us first. We will look into it and respond. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC), which handles privacy complaints under the Privacy Act where it applies.

How to check what we hold

If you want to know what personal information we hold about you, send a request to goldenclove.au@gmail.com with the name and contact details you used. We may ask you to confirm your identity before we share anything, so that we do not give your information to the wrong person. We will tell you what we hold where we are able to, and explain if there is a legal reason we cannot share part of it.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it was last updated. Please check it when you use the website.