Order for pickup from The Golden Clove

Pickup is our only ordering service. You choose your dishes from the menu, add them to your basket and select a collection time. We prepare your order and you collect it from the restaurant at 2/4 Marina Promenade, Paradise Point. We do not offer delivery, so please plan your collection rather than expecting a driver to bring your food to you.

The process is straightforward. Browse the menu, add your items, choose your time, review the order and check out. You will see your order summary and total before you pay. Once your order is confirmed, you will have the details you need to collect it.

When pickup is available for the time you want, the checkout shows the options. Choose the earliest available pickup time if you want your order as soon as it is ready. Choose a scheduled time if you want to collect later, which is useful for planning around a family meal or a busy evening.

Same-day ASAP

An ASAP order is the earliest pickup time the kitchen can offer. It depends on how busy the kitchen is at that time and on the items in your basket. If you choose ASAP, please arrive around the time shown in your confirmation. If your order is not ready when you arrive, please let the team know.

Scheduled pickup

A scheduled pickup lets you choose a later time today where it is available. Times are shown at checkout. Scheduled times are subject to the kitchen's capacity and the restaurant's current hours. If a time you want is no longer available, you will be asked to choose another time before you pay.

Your account

You need an account to check out. We ask for a verified email address so we can send your order confirmation and contact you about it. Please check that your email is correct and that you can receive messages from us.

Payment

Payment is taken as part of checkout. Check the order total before you pay, including any items, options or vouchers. We do not offer cash on pickup.

If you are going to be later than the time on your confirmation, call us as soon as you know. Let us know roughly when you expect to arrive, and whether the order can wait. Please do not assume that an order will be held for you indefinitely. Food that has been prepared is not always able to stay warm for a long wait, so the sooner we know, the better we can help.

Bring your confirmation, or the order name or reference shown in your confirmation, when you collect. Please check the order before you leave the counter. If something is missing or wrong, tell the team straight away, so we can help while you are still at the restaurant. The cancellations and refunds page explains how we handle problems with an order.

If you need to change or cancel a pickup order, contact us as soon as you can. Once the kitchen has started preparing an order, changes may not be possible. Please check the cancellations and refunds page for the full approach. Nothing on that page limits your rights under the Australian Consumer Law.

If the restaurant has to change or cancel your order, we will contact you using the details on your account.

• Check your email address is correct and can receive messages from us.
• Look over every item, option and quantity in your basket.
• Choose your collection time, and check it still suits your plans.
• Confirm the total, including any voucher you have applied.
• Keep your confirmation or order reference somewhere you can find it.

For a family meal or a shared dinner at home, one person can place the pickup order for everyone. Add any notes about spice, quantities or preferences where the checkout allows, and check the order before you pay. If the order is for a larger group, or you need a particular arrangement, call us first so we can advise you on what is practical.

If you have a question about pickup, the FAQs answer the most common ones. For anything else, call 0426 577 976 or email goldenclove.au@gmail.com. If you have an allergy or dietary need, please speak to the team before you place your order.