Help
Help and frequently asked questions
Pickup and orders
Do you deliver?
No. We offer pickup only. You order online and collect from the restaurant at 2/4 Marina Promenade, Paradise Point.
What is the difference between ASAP and a scheduled pickup?
ASAP means the earliest pickup time the kitchen can offer at the moment you order. A scheduled pickup lets you choose a later time that is available on the checkout screen. Both depend on the kitchen's current capacity and the restaurant's hours.
Can I choose a pickup time later today?
Yes, if a later time is available. The checkout shows the times that can be chosen. If the time you want does not appear, try another time or call us.
What if my chosen time is no longer available?
You will be asked to choose another time before you pay. Your order will not be confirmed for a time that has not been agreed.
Can I pay cash when I collect?
No. Cash on pickup is not offered. Payment is taken at checkout.
What if I need to change or cancel my order?
Contact us as soon as you can. The cancellations and refunds page explains the process and your rights.
Bookings
How do I book a table?
Use the booking page to choose a date, party size and time. If the form is not showing, call 0426 577 976 or email goldenclove.au@gmail.com.
Why is a time not showing?
The times shown are based on the restaurant's current hours, booking settings and availability. Try another time or date, or call us.
Can I change my booking?
Yes, where possible. Use the link in your confirmation or contact us. Please tell us as early as you can.
Do you take large groups?
Please call or email us before you book. The online form has a limit on party size, and we can help with larger groups where we are able.
Can I book for a special occasion?
Yes. Mention the occasion in the booking notes or when you call. We cannot promise particular decorations or services unless we have confirmed them with you.
Accounts and sign-in
Do I need an account to order?
Yes. You need an account to check out for pickup. Your account needs a verified email address.
Why do you need my email address?
We use it to send your confirmation and to contact you about your order. Please check your email is correct and that you can receive messages.
What if I cannot verify my email?
Check your spam or junk folder, then request a new message if the option is available. If it still does not arrive, contact us and we will help.
Vouchers and rewards
Why was my voucher not accepted?
A voucher may not apply if it has expired, does not match your order, has already been used or is not valid for the items in your basket. The checkout shows a message where the reason is available.
Are rewards available?
Rewards are not currently active on this website. The rewards page explains the status and what will be shown if the programme starts.
Dietary and allergy questions
Can you tell me whether a dish is free from an allergen?
Please read the allergens page first, then speak to the team before you order. We cannot guarantee that any dish is free from an allergen.
Do dishes have dietary labels?
Labels appear only where the kitchen has confirmed them. If a label is not shown, we have not confirmed it.
More about orders and accounts
Where do I find my order reference?
Your order reference is shown in your confirmation. If you cannot find it, give us the name on the order and the date and time you placed it. We will find the order using those details.
Can I change the name on an order?
Please contact us before you collect. We may need to check the order details before we can make a change. The restaurant will not change the name on a paid order without checking first.
Where is the menu?
The live menu is on the menu page. It shows the current categories, descriptions and prices that are available to order.
Getting help
How do I contact the restaurant?
Call 0426 577 976 or email goldenclove.au@gmail.com. The contact page has the address, directions and the message form when it is available.
Where do I find your privacy and terms information?
See the privacy page, the terms page and the cancellations and refunds page in the footer.